Policy - www.mostachin.com


Imagining beautiful things

In Mostachin® we like design, illustration and imagination, being a Guipuzcoan brand created in 2012.

Cushions, dolls, printed fabrics, bags, sheets, children's clothing, shirts, stories, etc ..., all with the common denominator, love of design and things made with passion.

Mostachin® is a project that excites us and that we put all our efforts and efforts, so we want that illusion is transmitted in everything we do, and therefore, we customize all our products and take care of all the details.

We want that when you receive a Mostachin® product you will be as excited to open it as we are to do it.



Payment is made by debit card or Credit or PAYPAL.

Digital downloads

Your files will be available to download once payment is confirmed.


In the case that they are physical products, they are sent by Seur or by certified mail once the payment has been made and then send a message to the customer with the tracking number of the shipment.
Please make sure you enter the shipping address correctly. In the event that Etsy and Paypal have different addresses, your package will be sent to the Etsy address.
The product will be sent carefully packed to avoid problems during transportation.

If it is a digital product, it will be sent via wetransfer or e-mail, with various formats such as jpg, eps with the highest quality for its reproduction

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

In the event that the product arrives in poor condition, I do not have standardized rules for returning items, but if you have any problems, please contact me as soon as possible.
Returns and exchanges will be assessed in each particular case, but I will do everything in my power so that you are satisfied with your purchase!

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